Dear Customers

We bring you disappointing news from Ukash.

We have received notice that from the 4th of January 2012, TUVPN.COM customers will be unable to process payments via Ukash.

WHY?

Ukash's reason for no longer offering the service to TUVPN?

They now regard any service that blocks the IP of an online customer as being open to "facilitating malicious activity". Ukash's NEW merchant terms of use exclude businesses that offer such a service from utilising the Ukash payment processing solution.

You can be assured that we have had a rather vigorous discussion with Ukash's Chief Risk Officer. He has advised us that while they do not like to turn away our business, their Board of Directors have made the decision and it has no flexibility. We pointed out the irony of a payment processor that provides for customer anonymity, creating rules that prevent businesses offering anonymity services from using their payment service. The reply we received was, "perhaps its the combination of our two businesses that is the problem"…. We pointed out a list of other online business that use Ukash that could "facilitate malicious activity". We did not get much argument. It would seem that logic, common sense, and reason has flown out the window in this instance!

WHAT OPTIONS DO UKASH USERS HAVE?

For those customer's wishing to use UKash. We suggest you top-up your TUVPN account before the 4th of January, 2012.

After this date, you will need to use our other payment options. This includes 2Checkout where all major credit cards and Paypal can be used, and separately Moneybookers.

Thank you for your continued custom.

Regards,

The Team at TUVPN

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Hi Everyone,

We wanted to update you on an issue we are having with our French VPN server.

On Saturday 26th June, our server in Roubaix, France was taken offline by the hosting provider. This was due to a dispute they are having with the Reseller that arranged the server hosting for TUVPN.

We are still awaiting an update from the reseller regarding the settlement of their dispute and the reconnection of our VPN server. As yet we are being given no concrete timeframes for resolution of this situation.

We are sorry for the inconvenience this has caused our customers. This has come as a surprise to us and been out of our control.

How does this affect our customers?

• All shared IP account holders will be unable to access the VPN network through the Roubaix server. All other global servers are fully operational and unaffected by this isolated instance.
• All customers with a Roubaix dedicated IP account will be unable to access their VPN service.

What are we doing about it?

• We are obviously trying to reinstate a French server (current or new) as soon as we can.
• All customers with a Roubaix dedicated IP account will be offered a replacement dedicated IP account in another territory until a French server is reinstated. You may wish to take a shared IP account instead. We will be happy to oblige.
• Affected dedicated IP customers will also recieve an email informing of your options at this time.

Again, we are sorry for the inconvenience and will look to resolve this situtaion as soon as possible. Please do not hesitate to contact out support team if you have any further questions.
 

Best Regards,
Team TUVPN

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